TERMENI ȘI CONDIȚII

Last updated date: October 14, 2026

Welcome to the BeautyPlay website!

This document regulates the use of the www.beautyplay.ro website, the purchase of products through the online store, and the request for services offered by the BeautyPlay salon.

Please read these Terms and Conditions before using the website, placing an order, or requesting an appointment.

1. Company Identification Data

The www.beautyplay.ro website is managed by:

• Company Name: Russian Hair Design SRL
• Trade Name: BeautyPlay
• Tax Identification Number (CUI): 34237096
• Registered Office: Str. Câmpia Libertății no. 39A, postal code 030366, Bucharest, Romania
• Trade Register Number: J2015003172409
• Salon Work Location: Str. Câmpia Libertății no. 39A, Bucharest, Romania [TO BE CONFIRMED]
• Phone: 0768 694 063
• E-mail: contact@beautyplay.ro
• Website: www.beautyplay.ro

Within this document, Russian Hair Design SRL will be referred to as "BeautyPlay," "the Company," "the Seller," or "the Service Provider," depending on the context.

The identification data and the registered office address will be verified in the company's official documents before publication.

2. Definitions

For the purposes of this document:

• Website – the www.beautyplay.ro website and its pages.
• Client – the person who accesses the website, requests an appointment, or purchases products or services.
• Consumer – the natural person acting outside their professional or commercial activity.
• Professional Client – the natural or legal person acting for purposes related to their professional or commercial activity.
• Products – hair extensions, shampoos, conditioners, brushes, clips, adhesive tapes for extensions, and other products sold on the website.
• Services – beauty services offered by the salon, including hairdressing, barbering, cosmetics, facial and body treatments, manicures, pedicures, massages, and aesthetic procedures.
• Order – the request to purchase one or more products through the online store.
• Appointment – booking a time slot for a service in the salon.

3. Scope

The BeautyPlay website serves both as a presentation of the salon and as an online store.

This document applies to:

a. the use of the website and its content;

b. product orders placed through the online store;

c. appointment requests and services performed in the salon;

d. communications between BeautyPlay and clients regarding these activities.

Certain operations may be subject to additional conditions, such as the Privacy Policy, Cookie Policy, Delivery Policy, and Return and Refund Policy.

For consumers, no provision in these Terms and Conditions shall limit the rights granted by applicable mandatory legislation.

4. Use of the Website

Clients agree to use the website legally and to provide accurate information when placing orders or requesting appointments.

It is prohibited to use the website for fraudulent purposes, to intentionally transmit false information, to disrupt the functioning of the website, or to use protected content without authorization.

BeautyPlay may update the published information, product descriptions, services, and website content, in compliance with legal obligations and already concluded contracts.

5. Products Sold

BeautyPlay sells hair products and accessories, including:

• hair extensions;
• shampoos and conditioners;
• hair brushes;
• clips;
• adhesive tapes for extensions;
• other products and accessories presented in the online store.

The essential characteristics, price, and availability of the products are presented on the relevant pages.

The client is encouraged to check the product type, length and shade of extensions, attachment system, quantity, instructions for use, and other relevant information before purchasing.

Product photographs are for illustrative purposes. There may be minor differences in color rendering depending on the device used, but the delivered products must correspond to the contractual description and legal conformity requirements.

Maintenance and usage recommendations must be followed. However, these do not exclude or restrict the client's legal rights in case of a non-conforming product.

6. Prices and Availability

Prices are displayed on the website in the indicated currency and include applicable taxes, according to the information communicated at the time of purchase.

Delivery costs and any other mandatory additional costs will be presented to the client before finalizing the order.

BeautyPlay makes reasonable efforts to update stock levels and displayed prices.

In case of unavailability or an obvious error, the client will be informed, and the situation will be resolved in accordance with applicable law. If amounts have been collected for products that cannot be provided, they will be refunded according to the law.

Price changes do not affect already accepted orders, except in situations permitted by law.

7. Placing and Confirming Orders

Orders are placed through the online store by selecting products, adding them to the cart, and completing the requested information.

Before finalizing, the client must be able to verify the products, quantities, total price, delivery costs, and the data entered.

Submitting an order with a payment obligation implies the client's intention to purchase the selected products.

The automatic confirmation of order receipt may only serve as confirmation that the request has been received. The moment the contract is concluded will be determined by the order flow and the confirmation messages sent to the client.

If an order cannot be fulfilled, BeautyPlay will inform the client and refund the amounts collected for the unavailable products, according to the law.

The client is responsible for the accuracy of the contact, billing, and delivery information provided.

8. Payment Methods

Payment for online orders is made using the methods available in the store at the time of order finalization.

The currently communicated payment method is online card payment, through the payment solution integrated into the Shopify store.

Payment processing is carried out according to the conditions of the payment service provider. The client must not transmit full card details via e-mail or through messages to the salon.

If payment is refused or not confirmed, the order may remain unfinished.

Invoices are issued in accordance with applicable tax legislation.

9. Product Delivery

BeautyPlay delivers products by courier and may provide the option for pick-up from the salon, if available for that specific order.

9.1. Delivery Time

The estimated delivery time is 1–3 business days from handing the package over to the courier company.

This timeframe represents an estimate for transport and does not include the time required for processing the order and preparing the package before handover.

The estimated time of handover to the courier and any relevant delays will be communicated to the client, as much as possible.

If a significant delay or problem occurs that affects the execution of the order, BeautyPlay will inform the client and apply the solutions provided by applicable law.

9.2. Delivery Costs and Conditions

Delivery costs are displayed before finalizing the order.

The client must provide a correct address and ensure the possibility of receiving the package.

If delivery cannot be performed, BeautyPlay will work with the client and, as appropriate, with the courier company to identify a solution.

9.3. Risk of Loss or Damage

For consumers, the risk of loss or damage to products is transferred according to applicable law, usually at the moment the consumer or a third party designated by them physically takes possession of the products.

Exceptions provided by law remain applicable.

The client is encouraged to report any damage observed upon receipt of the package without delay. This recommendation does not condition or limit the consumer's legal rights.

10. Picking up Products from the Salon

If the option for pick-up from the salon is available, the client will receive the necessary information regarding order confirmation and the moment when the products can be collected.

Products must be collected according to the instructions provided by BeautyPlay.

If the products cannot be made available at the estimated time, the client will be informed, and the order will be resolved under the conditions agreed upon and permitted by law.

11. Appointments and Salon Services

BeautyPlay offers beauty services, including hairdressing, barbering, cosmetics, facial and body treatments, manicures, pedicures, massages, hair extensions, and aesthetic procedures.

Appointments can be requested through the form available on the website.

Sending the form constitutes an appointment request. The appointment is considered confirmed after the salon sends the confirmation.

11.1. Price and Performance of Services

Services and applicable prices are presented on the website or communicated by the salon staff.

The duration and final cost may depend on the requested service, its complexity, and individual relevant characteristics.

Any additional service involving an extra cost will be explained to the client, and their consent will be requested before performance.

11.2. Deposits for Appointments

For certain services, BeautyPlay may request a deposit payment to confirm the appointment.

Before confirming such an appointment, the client will be informed of the deposit amount, the payment method, and the conditions applicable to cancellation, rescheduling, and potential refund.

The consequences of cancellation or no-show will depend on the conditions communicated in advance and applicable law. The deposit is not automatically considered non-refundable in all situations.

11.3. Cancellation and Rescheduling

The notice period for free cancellation or rescheduling of a booking may vary depending on the service requested.

The applicable conditions will be communicated to the client before the appointment is confirmed, including through the form, the service page, or the confirmation message, as appropriate.

The client is encouraged to notify the salon as early as possible if they can no longer attend the appointment.

Rules regarding cancellation, no-show, and deposits will be applied transparently and in compliance with the law. Any retained amount must have a valid contractual and legal basis.

11.4. Delays and Contraindications

The client is requested to arrive at the scheduled time and to communicate any delays in advance.

Depending on the duration of the delay and staff availability, the salon may propose adjusting the service or rescheduling it.

The client must inform the staff before the procedure about known allergies, sensitivities, contraindications, or other information relevant to their safety.

BeautyPlay may postpone or refuse to perform a procedure when there are objective safety reasons or relevant contraindications. The situation will be explained to the client, in compliance with applicable law.

12. Right of Withdrawal and Product Returns

Consumers who purchase products online benefit from the rights provided by applicable legislation, including OUG no. 34/2014.

In general, the consumer has the right to withdraw from a distance sales contract within 14 days, calculated according to legal rules. There are exceptions that depend on the nature of the product and concrete circumstances.

To exercise the right of withdrawal, the consumer must unequivocally communicate their decision to BeautyPlay, using the official contact details.

Returned products must be shipped according to the return instructions provided by BeautyPlay.

The consumer may be liable for the diminished value of the products caused by handling that exceeds what is necessary to establish the nature, characteristics, and functioning of the products, in accordance with the law.

12.1. Sealed and Unsealed Products

For sealed products that cannot be returned for health protection or hygiene reasons, the right of withdrawal may be excluded only if the conditions of the applicable legal exception are met, including those regarding sealing and unsealing.

This exception does not automatically apply to all hair extensions, cosmetic products, or accessories.

Each return request will be analyzed according to the product type, its condition, and applicable law.

12.2. Non-Conforming Products

The consumer's rights in case of defective, damaged, or non-conforming products are distinct from the right of withdrawal.

BeautyPlay will analyze the reports and apply the remedies provided by law. No rule regarding the return of unsealed products excludes the legal rights for non-conformity.

The detailed procedure, return address, return costs, and refund method will be described in the Return and Refund Policy.

13. Legal Guarantee of Conformity

BeautyPlay respects consumer rights regarding product conformity, according to applicable legislation, including OUG no. 140/2021.

In case of non-conformity, the consumer may benefit, as appropriate and under the conditions of the law, from repair, replacement, proportional price reduction, or contract termination.

Any additional commercial warranty offered for a product does not replace or limit the legal warranty.

Instructions for use and maintenance may be relevant for evaluating a complaint, but they cannot automatically eliminate the consumer's legal rights.

14. Complaints and Customer Relations

For questions, reports, or complaints regarding products, orders, appointments, or services, clients can contact BeautyPlay at:

• E-mail: contact@beautyplay.ro
• Phone: 0768 694 063

BeautyPlay will analyze the reports and communicate a response in accordance with applicable legal obligations.

Consumers retain the right to contact the National Authority for Consumer Protection (ANPC) and other competent authorities or courts, as appropriate.

No provision in this document restricts the consumers' legal rights to file complaints or request dispute resolution.

15. Intellectual Property

The texts, photographs, logos, graphic elements, presentation materials, and other protected elements published on the website belong to BeautyPlay or the rights holders, as appropriate.

Reproduction, distribution, modification, or commercial use of these materials without the consent of the rights holder is prohibited, except in situations permitted by law.

Use of the website does not confer upon the client any property rights over its content.

16. Personal Data Protection

Personal data may be processed for managing orders, making payments, delivering products, managing appointments, communicating with clients, and fulfilling legal obligations.

Processing is carried out according to applicable legislation regarding personal data protection.

Detailed information regarding the purposes and grounds for processing, recipients, retention periods, and the rights of data subjects is presented in the Privacy Policy.

The use of cookies and similar technologies is described in the Cookie Policy, and consent will be requested where the law requires it.

17. Liability

BeautyPlay makes reasonable efforts to keep the information on the website updated and to ensure its proper functioning.

The website may be temporarily unavailable due to maintenance, updates, or technical issues.

No provision in this document excludes or limits liability in cases where such exclusion or limitation is prohibited by law.

The legal rights of consumers and the legal obligations of BeautyPlay remain applicable regardless of this clause.

18. Legal Entities and Professional Clients

BeautyPlay may sell products to both natural persons and legal entities and other professionals.

Basic commercial conditions regarding orders, payment, and delivery are presented uniformly, while respecting differences imposed by legislation.

Specific consumer rights, including the legal right of withdrawal from distance contracts and guarantees provided by consumer protection legislation, apply according to legal conditions and do not automatically extend to purchases made for professional purposes.

19. Changes to Terms and Conditions

BeautyPlay may update these Terms and Conditions to reflect legislative, operational, or service-related changes.

The updated version will be published on the website, along with the date of revision.

Changes will not retroactively affect the rights and obligations established by already concluded contracts, except in situations permitted by law.

20. Applicable Law and Dispute Resolution

This document is governed by Romanian law and the mandatory European Union regulations applicable to the specific situation.

Any disputes will be settled by the competent courts according to the law, in compliance with mandatory consumer protection rules.

21. Contact

For any questions regarding this document, online orders, or salon services, you can contact us:

BeautyPlay — Russian Hair Design SRL

Website: www.beautyplay.ro
E-mail: contact@beautyplay.ro
Phone: 0768 694 063
Address: Str. Câmpia Libertății no. 39A, Bucharest, Romania [to be confirmed]

Effective date: October 14, 2026