SHIPPING POLICY

Date of last update: October 14, 2026

1. Company details

The online store www.beautyplay.ro is managed by:

• Company name: Russian Hair Design SRL
• Trade name: BeautyPlay
• Tax ID (CUI): 34237096
• Trade Register registration number: J2015003172409 — to be verified in the official form
• Registered office: Str. Câmpia Libertății no. 39A, postal code 030366, Bucharest, Romania
• E-mail: contact@beautyplay.ro
• Phone: 0768 694 063
• Website: www.beautyplay.ro

The address of the registered office and the registration number must be verified in the company's official documents before the publication of this policy.

2. Scope

This policy establishes the delivery conditions for products ordered through the BeautyPlay online store.

Products sold include hair extensions, shampoos, conditioners, brushes, clips, adhesive tapes for extensions, and other products and accessories available on the site.

Delivery is carried out in Romania, according to the coverage area of the courier services available for the respective order.

3. Delivery methods

Customers can benefit from the following options, depending on their availability at the time the order is placed:

3.1. Delivery by courier

Products are shipped to the address indicated by the customer in the order form.

The customer must provide correct and complete data for delivery, including the recipient's name, address, city, postal code, and phone number.

3.2. Salon pickup

Customers can choose to personally pick up the products from the BeautyPlay salon, if the option is available at checkout.

The customer will be informed when the order is ready for pickup and will receive the necessary details regarding the location and pickup interval.

Pickup point address: Str. Câmpia Libertății no. 39A, Bucharest, Romania — to be confirmed before publication.

For personally picked up orders, no courier shipping fee applies.

4. Delivery time

The estimated delivery time is 1–3 business days from the handover of the package to the courier company.

This period refers to the transportation of the package and does not include the time required for processing the order, verifying product availability, preparing, and packaging them.

The processing period may vary depending on product availability and order volume.

The delivery time is estimated and may be affected by circumstances beyond BeautyPlay's control, such as weather conditions, busy periods, or the carrier's operational issues.

In the event of significant delays, BeautyPlay will make reasonable efforts to inform the customer and to clarify the situation.

Mandatory deadlines provided by applicable legislation and any deadline expressly agreed upon with the customer remain valid.

5. Delivery cost

The cost of delivery by courier is determined based on the applicable rates of the courier company and the conditions related to the order.

The exact cost will be displayed to the customer before finalizing the order, so that they can know the total price before expressing their agreement to the purchase.

The shipping fee is not a fixed rate set by BeautyPlay, but depends on the applicable courier rate and the delivery configuration.

Free delivery: the conditions for any potential granting of free delivery are not yet established.

Until a potential free shipping offer is established, the delivery fee displayed at checkout will apply.

Any free shipping offer will be communicated clearly, including eligibility conditions, the minimum order value if any, and any applicable exclusions.

6. Order processing and shipment

After placing the order, BeautyPlay will process the request and prepare the products for shipment.

The order will be handed over to the courier after the necessary operations are carried out and, as applicable, the payment is confirmed.

The customer may receive an order confirmation and, when the systems used allow it, information regarding shipment and package tracking.

Receipt of an order confirmation does not automatically mean that it has already been shipped.

In case of product unavailability or the occurrence of a situation that prevents shipment, BeautyPlay will inform the customer and proceed according to applicable legal obligations.

7. Customer obligations

The customer is responsible for the accuracy of the data entered when placing the order.

To facilitate delivery, the customer must:

• provide a complete and correct address;
• enter a valid phone number;
• be available to receive the package or follow the courier's instructions;
• communicate any errors in the order data as soon as possible.

If the delivery cannot be carried out due to incorrect data or the unavailability of the recipient, BeautyPlay will collaborate with the customer and, as applicable, with the courier company to identify a solution.

Any additional costs will be communicated and applied only under conditions permitted by law.

8. Delays and delivery issues

In the event of a delay or a problem with the delivery, the customer can contact BeautyPlay using the contact details in this policy.

BeautyPlay will make reasonable efforts to obtain information about the package and to communicate available solutions.

If the products are not delivered within the agreed timeframe, the rights and remedies provided by applicable legislation will apply.

9. Verifying the package upon receipt

Upon receipt of the package, the customer is encouraged to check the external condition of the packaging.

In the event of visible damage, the customer can request that this be recorded upon delivery and can keep relevant photos.

If products are missing, damaged, or non-compliant, the customer can send a notification to contact@beautyplay.ro, indicating the order number and attaching, if possible, relevant photos.

The absence of a notification at the time of delivery does not automatically eliminate the customer's legal rights.

10. Risk of loss or damage

For consumers, the risk of loss or damage to the products is transferred according to applicable legislation, usually at the moment when the consumer or the person designated by them enters into physical possession of the products.

Exceptions provided by law remain applicable.

No provision of this policy limits the legal rights of consumers.

11. Salon order pickup

If the personal pickup option is selected, the customer will be informed when the products are ready for collection.

The customer must follow the instructions communicated by BeautyPlay regarding the location and pickup interval.

If the products are not available at the estimated time, the customer will be informed and will be communicated the available options.

12. Returns and refunds

Conditions regarding the right of withdrawal, product returns, and refunding of amounts are described in the BeautyPlay Return and Refund Policy.

Consumers benefit from the rights provided by applicable legislation for distance purchases, including the rules regarding the right of withdrawal and legal exceptions.

Non-compliant, defective, or damaged products benefit from applicable legal rights, distinct from the usual return procedure.

This policy does not restrict the customer's legal rights.

13. Personal data protection

Data necessary for delivery is used for processing orders, shipping products, communicating with the customer, and fulfilling legal obligations.

To the extent necessary for carrying out the delivery, data may be transmitted to the courier company and other suppliers involved in processing the order, in compliance with applicable data protection legislation.

Detailed information is available in the Privacy Policy published on the site.

14. Policy modification

BeautyPlay may update this policy to reflect changes in operational procedures, courier services, or legislation.

The updated version will be published on www.beautyplay.ro, along with the date of the last update.

Changes will not retroactively affect the rights and obligations related to already concluded orders, except in situations permitted by law.

15. Contact

For questions regarding order delivery, you can contact us:

BeautyPlay — Russian Hair Design SRL

Website: www.beautyplay.ro
E-mail: contact@beautyplay.ro
Phone: 0768 694 063
Pickup point address: Str. Câmpia Libertății no. 39A, Bucharest, Romania — to be confirmed

Data of last update: October 14, 2026